Better digital public services, records and citizen service with AI: map citizen journeys, design and test an enquiry chatbot that answers accurately and hands over to a human, draft and check official correspondence, keep records and personal data lawful, and ask the right questions before buying an AI tool.
A full certificate course for Public Administration students and young professionals, part of the IntelliScan AI Campus Your Degree + AI programme. Six modules, a practical assignment in every module and a capstone project, all phone-friendly. No programming needed.